Sometimes a code is late or never arrives on a virtual number. Most cases are solved by the checks below, and if nothing arrives at all, your money comes back automatically.
If no code arrives within the activation time after you get a number, the full price is refunded automatically to your balance and listed in Transactions. You can also cancel it yourself two minutes after purchase for an instant refund.
Open a support ticket with the number id (#) and we will check the logs.
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